Heartfelt Work

The other day, two Express Mail re-delivery notices were in my mailbox. I carelessly applied for redelivery of one of the two parcels using the automatic voice response system of the Post Office. I was sure that since both packages were being delivered to the same address that just registering the redelivery time for one of them would be enough to ensure that both arrived here safely.


A short time later the mail delivery staff contacted me and explained that, "I have received your request to for redelivery, but unfortunately, this request was for only one of the two packages that I have for you. I apologize for the inconvenience, but there’s still time for you to submit your request for the 2nd package. If you can do this soon, we can deliver both packages to you together. " He even said, "Thank you for answering the phone even though you don't know the phone number I'm calling you from." Even though I’m the one who was wrong ... However, at the time that he called me, I was away from home and didn’t have the delivery slip that he had left in my mailbox with me. When I got home and called it was past the deadline for making a reservation for redelivery that day. Actually, my hope was to have received both package that night, but I had missed the reservation deadline.


So I called the phone number of the mail delivery staff who had originally called me. He said that, "I contacted my boss so that I could deliver them together! I'll bring them to you together tonight." I was very impressed with how attentive and polite he was.


Then, when he arrived with my packages that night, his level of service touched my heart even more. It was raining heavily at the time of delivery. He wiped the slightly wet mail with his towel before he handed it to me. He carefully wiped my mail, even though he was soaked by rain (and wearing a rain suit).


It’s hard to find words to express the level of gratitude I felt for the actions he had taken. Here was a person who takes pride in the work of postal delivery and does so with careful consideration of the feelings of both the sender and the recipient. Thanks to people like this who are willing to come back even if we’re away from home, who do their work even in the wind and rain, we are able to receive our packages without having to go through the hard work of carrying them.


Thank you from the bottom of my heart.

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